Purchase Protection
Every order on Global WebStores is built around a simple promise: buyers stay protected while sellers get paid after delivery is confirmed.
What buyers see at checkout
Buyers are more likely to complete checkout when the next steps feel predictable:
- Funds stay in protected escrow until delivery is confirmed.
- Delivery confirmation triggers payment release.
- Buyers have a clear path to raise an issue during the protection window.
This protection flow works best when your storefront already signals trust and clarity. Pair it with Trust & Verification and Storefront Optimization.
How delivery and payout work
Delivery is handled through third-party dispatch partners or local dispatch arranged by the seller, not by an in-house Global WebStores fleet.
When a seller books delivery through an integrated dispatch partner, the courier's own tracking becomes the proof of delivery. The moment tracking confirms the order arrived, the protected order can move to payout.
Tip
Because delivery confirmation comes directly from the courier's system, not from either party's word, this path resolves fastest and removes most dispute back-and-forth.
How protection works for self-delivery
Sellers using their own local dispatch rider are covered by a different, equally automated safeguard: once the seller marks an order as dispatched, the buyer gets a simple Confirm Receipt action. Tapping it releases payment immediately.
If the buyer doesn't act, the platform includes a 48-hour purchase protection window — a fixed holding period during which either side can flag an issue. If no dispute is raised before the window closes, payment releases automatically, so honest sellers are never left waiting indefinitely on a buyer who simply forgot to tap confirm.
Note
The 48-hour window exists to protect both sides fairly — buyers get a real window to flag genuine problems, and sellers aren't held hostage by buyer inaction on an order that clearly arrived.
When funds are released
When delivery is confirmed, funds move from escrow into the seller's wallet and become available for payout.
The goal is simple: keep honest buyers protected and honest vendors paid reliably.
- If delivery is confirmed, payment releases automatically.
- If a buyer flags a genuine issue within the protection window, there is a clear dispute path that pauses release until the issue is resolved.
- Clear delivery notes and consistent communication reduce disputes before they happen.
Quick wins checklist
- Add short delivery expectations to your best sellers.
- Use consistent direct messaging that supports checkout rather than replacing it.
- Encourage integrated delivery where possible for faster confirmation.
- Keep your storefront trust signals strong with Trust & Verification.
- Follow Changelog for public updates that affect checkout and buyer experience.
FAQ
When do I get paid for an order?
Payment releases when delivery is confirmed—either through integrated tracking or through the buyer confirmation path and protection window for self-delivery.
What should I say to buyers about payment protection?
Keep it simple: checkout is protected while delivery is confirmed. Then point them to how your delivery expectations work on the product page.
What reduces disputes the most?
Clear delivery notes, reliable dispatch, and fast responses when buyers ask questions before checkout.
Where can I learn how to increase trust across my store?
Start with Trust & Verification and strengthen conversion with Storefront Optimization.